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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tresie Neal

September 4, 2025

5  out of  5
rating by Tresie Neal
"Ben is a nice agent who educates you on the insurance you are interested in. His staff is friendly and provides follow-up on questions and concerns. I appreciate their customer service."
We responded:
"Thank you for trusting us with your insurance needs! We appreciate your business. "
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Rachel Greenwell At Team Phoenix

September 2, 2025

5  out of  5
rating by Rachel Greenwell At Team Phoenix
"Had to call in to file a claim over my front windshield today. Had the great pleasure of talking to Christy. She helped me figure out everything I need and get on the schedule somewhere to have the windshield replaced no problem but the kindness in her voice and her customer service is unmatched. Super friendly!! You can’t leave your house these days without bumping into someone rude for no reason and Christy was nice enough on the five minute phone call to make up for 100 rude people. Thank you guys for your help. And have a great rest of your day (Mike team Phoenix"
We responded:
"Thank you Mike for your kind words and trust. Christy is that need awesome!!"
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Deanna Brown

August 21, 2025

5  out of  5
rating by Deanna Brown
"Very prompt, friendly and professional. ❤️❤️"
We responded:
"Thank you Deanna! We appreciate trusting us with your insurance needs!"
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Mitchell Sims

August 14, 2025

5  out of  5
rating by Mitchell Sims
"Amazing customer service"
We responded:
"Thank you Mitchell for trusting us with your insurance needs"
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Gary Franklin

August 13, 2025

5  out of  5
rating by Gary Franklin
"I needed hardship assistance and got a call explaining how it works within a short amount of time. The review results don't take long. I'll get that response soon. Thank you Ben for your help and understanding in this matter. State Farm really help its customers and cares about them. I have been with State Farm 4 years now they are easy to talk to and addressing everything important to their customers."
We responded:
"Hi Gary! We are glad to help in any way to assist you. Thank you for allowing us to serve you.."
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David Goodwin

July 19, 2025

5  out of  5
rating by David Goodwin
"I recently changed insurance companies.i have been more than impressed with State Farm. Not only have they saved me money, they have taken the time to talk with me about my coverage and needs. This has led to much better coverage on my vehicles and home at a lower rate and a better understanding of my coverage. Yvonne, Ben and the rest of the staff have shown they are there and willing to help and answer any questions that I have. So far I am extremely happy that I have changed my insurance to them. I've never actually had an insurance company that seemed interested in what my needs were. 5 Stars"
We responded:
"Thank you, David, for your trusting us with your insurance needs. We are happy to help protect you!"
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Mary Allen

June 18, 2025

5  out of  5
rating by Mary Allen
"Jessica was very helpful and patient She went through everything as well as she could from what I was telling her, Hopefully the problem will be resolved within the week:)"
We responded:
"Thank you for your business! "
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Andrew Grace

June 17, 2025

5  out of  5
rating by Andrew Grace
"I've had state farm for years and been through a few different agents, but this agent and his staff are outstanding! They go above and beyond to help out with what they can. I worked with Jessica the past few days getting insurance going on a couple new vehicles and she has been nothing but helpful and great to work with. You can tell she truly cares and is really responsive in getting things done. 10/10 would recommend this agency!"
We responded:
"Thank you Andrew! Jessica is a great team member and is passionate about helping others. We appreciate your business!"
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Bryah Campbell

May 31, 2025

4  out of  5
rating by Bryah Campbell
"I've been with State Farm for a few years now and the service is always timely and friendly. The Drive Safe app merging with the regular app has been super convenient!"
We responded:
"We always love to hear from our customers about their great experiences! Thank you for trusting us with your insurance needs."
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Sherry Britten

May 30, 2025

5  out of  5
rating by Sherry Britten
"I did the online quote, immediately the next business day I received a call from Benjamin. Ben, is very friendly and he is very knowledgeable. We were on the phone for almost an hour. He didn't rush, it was very thorough. He made sure all my questions were answered and I receive the coverage that it is right for my family. The best part, I am saving $3600 a year. That is a big savings. If you have been with your current insurance for awhile and continue to see the premium rising dramatically, definitely shop around. We had been with our other insurance for 7 years. Thank you Benjamin Gritton State Farm!"
We responded:
"Thank you Sherry for trusting us with your insurance needs. We love helping families such as yours!"
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cam Davis

May 28, 2025

5  out of  5
rating by cam Davis
"Amazing service if in bullit county look out !"
We responded:
"Thank you Cam! We appreciate your business!"
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Mooodie

May 20, 2025

5  out of  5
rating by Mooodie
"Ben and Jessie were very helpful on closing in on the decision for full coverage auto insurance!! Definitely would recommend for anyone looking into Statefarm!"
We responded:
"Jessica is awesome! Than you for trust g us with your auto insurance needs. "
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Andrea Charpentier

May 19, 2025

5  out of  5
rating by Andrea Charpentier
"Ben and his team are wonderful to work with. Ben is patient when I have 100 questions about things and helping me find the right products for my situation. When I had to make a claim on my homeowners after a storm they were extremely helpful walking me through the process."
We responded:
"We love to help our customers make informed decisions. We appreciate your business!"
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Jennifer Saling

May 14, 2025

5  out of  5
rating by Jennifer Saling
"Awesome experience Very friendly and informative Glad to be apart of your state farm family!"
We responded:
"It was a pleasure meeting you and learning about your family. We love protecting what matters most. "
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Brandon Ballard

May 1, 2025

5  out of  5
rating by Brandon Ballard
"Jessica has great customer service. Quick at replying back and getting auto insurance with State Farm. Highly recommend Benjamin Gritton State Farm."
We responded:
"Thanks Brandon. We value your business and love helping families with their insurance needs."
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Nicholas Funaro

April 30, 2025

5  out of  5
rating by Nicholas Funaro
"Jessica at State Farm has been absolutely fantastic. She responds timely, resolves issues quickly, and has a great attitude. Great customer service!"
We responded:
"Jessica is amazing and thank you for your kind words. We appreciate your business. "
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Delores Jenkins

April 30, 2025

5  out of  5
rating by Delores Jenkins
"Jessica was more than helpful beyond all my expectations. You have a valuable excellent employee. I am a 82 year old woman on a fixed income and State Farm will be my insurance co forever."
We responded:
"Thank you for your kind words Ms. Jenkins. We value your business and have enjoyed getting to know you and your family. "
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Tiffany Dickerson

April 29, 2025

5  out of  5
rating by Tiffany Dickerson
"Jessica was very helpful! I had problems with my beacon working and contacted customer support but they didn’t help much. I got in contact with Jessica at this location and she helped solve the problem and helped me set it up properly!"
We responded:
"Glad we could help, Tiffany! Thanks for your trust in our agency!"
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Kristi

April 28, 2025

5  out of  5
rating by Kristi
"This agent and his group are amazing. Always eager to help with all of my needs. I called to get a quote, they went above and beyond to make sure I was taken care of and come to find out I wasn’t even getting The best care or Insurance at the other place. Plus, I got life insurance as well. And Jessica is just starting out and did a phenomenal job of taking care of me and answered all of my millions of questions"
We responded:
"Thank You Kristi for trusting us with your insurance needs. We love helping our customers protect what matters most to them! "
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Nancy Harrell

March 24, 2025

5  out of  5
rating by Nancy Harrell
"Thank you Jessica for OUTSTANDING service today!! You definitely eased my concerns. I always get great service whenever I need to call the office. Great office!!"
We responded:
"Thank you Nancy! Jessica is great at helping our customers. Thank you for trusting us with your insurance needs. "
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Amber Gaskins

March 21, 2025

5  out of  5
rating by Amber Gaskins
"My rates with state farm are a lot lower than my former insurance company. They also offer different policies to bundle. The staff is amazing. I've been working with Carrie, Jessica, and Benjamin. They are very professional and kind."
We responded:
"Thank you Amber! We are glad State Farm is a good value for you. Carrie is awesome. "
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Kassandra Johnson

March 6, 2025

5  out of  5
rating by Kassandra Johnson
"Carrie is lovely and was pleasant to speak with while she helped me switch my car insurance over to my new car, as well as making sure I was aware of all of the additional services State Farm offers, such as life insurance options."
We responded:
"Hi Kassandra, Thank you for trusting us with your insurance needs. Carrie is an awesome account representative!"
Profile photo of Jaime Bradley-Miller

Jaime Bradley-Miller

March 4, 2025

5  out of  5
rating by Jaime Bradley-Miller
"Carrie was so helpful and very friendly"
We responded:
"Thank you Jaime! Carrie is very passionate about taking care of our customers needs to protect their families. "
Profile photo of Dan Yerk

Dan Yerk

February 17, 2025

5  out of  5
rating by Dan Yerk
"Benjamin Gritton State Farm Insurance company has been taken care of my car and homeowners policies since I relocated to Kentucky. The entire office members are a pleasure to work with. Without a doubt they have my best interests and concerns well in hand. Thank you and a big Thank you to the office crew Dan Yerk"
We responded:
"Thank you for sharing your positive experience! We're thrilled to hear you feel confident with your reliable coverage and appreciate our expert guidance in finding the right policy for your needs. We strive to provide top-notch customer service and are always here to assist you"
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Constance Deberry

February 3, 2025

5  out of  5
rating by Constance Deberry
"Never have been in the office but always spoken on the phone love me some Carrie she is a sweet heart she went above and beyond for me."
We responded:
"Thank you Constance! We're delighted that you felt our team took the time to understand your unique needs and provide tailored insurance solutions"