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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Travis Maple

November 26, 2025

5  out of  5
rating by Travis Maple
"Great Agency"
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Beth Day

November 25, 2025

5  out of  5
rating by Beth Day
"Great people with wonderful communication!! And always answers in a timely manner!"
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Joey Joe

November 21, 2025

5  out of  5
rating by Joey Joe
"Been with Ben’s State Farm for a couple of years now, & the team is absolutely amazing. Always friendly & professional.. especially Christy lol. Highly recommend this group of people."
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Megan Hayes

November 19, 2025

5  out of  5
rating by Megan Hayes
"Christy got in contact with me about a returned payment fee and she was able to waive that fee and make sure my bank information was updated in the app! And when I asked if she could call me she did so immediately! If I could give more than 5 stars I would!"
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Rachel Smith

November 17, 2025

5  out of  5
rating by Rachel Smith
"Christy has been very attentive and communicative while handling anything we’ve needed!"
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Heather Peters

November 14, 2025

5  out of  5
rating by Heather Peters
"I have been nothing but impressed with the service I receive from Ben and his staff. He is always pleasant when I speak with him and has gone out of his way to find policies and services to help me save as much money as possible. He once found a policy to add to my coverage that actually reduced my payment! More coverage and less cost? I’ll take it! He always answers my questions and gets information I need of he doesn’t know the answer. I always wish my insurance was cheaper, but after comparing my cost to other insurance companies, I know I am getting the most coverage for the lowest price. Plus the roadside assistance service is saving me money - I no longer have to pay for AAA every year. And the roadside assistance coverage is great. I locked my keys in my car the other day and the app created the seevice, the service provider called me within 5 minutes and was there in 20 to unlock my car. He was very pleasant and I truly appreciated his timeliness or I would have missed a doctor’s appointment. Overall, I am very pleased with all aspects of my service with Ben Gritton’s office. A+++++!"
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Leeann Payne

November 8, 2025

5  out of  5
rating by Leeann Payne
"Christy was very helpful with my auto insurance and provided excellent customer service. Highly recommend!"
We responded:
"Thank you Leeann. We strive to make your auto and home owner’s insurance process stress free!"
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Kyle Peyton

October 15, 2025

5  out of  5
rating by Kyle Peyton
"Christy is excellent! Fast and easy service. I’d recommend to anyone."
We responded:
"Thanks for your review Kyle! Christy is a true professional. "
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Taylor Bender

October 10, 2025

5  out of  5
rating by Taylor Bender
"Christy is so fast and efficient. Her attention to detail makes every interaction a piece of cake! I couldn’t be happier with my experience or her assistance!"
We responded:
"Thank you Taylor! We appreciate your trust and business!"
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Josh Rice

October 8, 2025

5  out of  5
rating by Josh Rice
"Christy was super helpful!"
We responded:
"Thanks Josh! We appreciate your kind words. Christy is awesome!"
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mickey paul

October 7, 2025

5  out of  5
rating by mickey paul
"Christy promptly added new vehicle insurance and transfer was smooth as silk"
We responded:
"Nice plate! We appreciate your business and always glad to help our customers!"
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Benjamin Smith

October 2, 2025

5  out of  5
rating by Benjamin Smith
"Christy was SO Helpful! I had set up a new renters insurance policy with Gritton Statefarm that did not meet the requirements of my landlord. Christy Was able to Swiftly make the Necessary Updates And recommended additional bundle packages. 10/10 Experience!"
We responded:
"Thank you Benjamin for your kind words and welcome to Louisville!"
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Michael

September 25, 2025

5  out of  5
rating by Michael
"Christy did a fantastic job helping me with my situation with a very excellent result!"
We responded:
"Thank you for your review. We appreciate your business. "
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Jade Brown

September 17, 2025

5  out of  5
rating by Jade Brown
"Thank you so much go Christy! She was proactive in reviewing one of my bills & she caught some areas of cost savings for me & my family. Thank you so much for the excellent service!"
We responded:
"We appreciate the opportunity to earn your business! "
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Tresie Neal

September 4, 2025

5  out of  5
rating by Tresie Neal
"Ben is a nice agent who educates you on the insurance you are interested in. His staff is friendly and provides follow-up on questions and concerns. I appreciate their customer service."
We responded:
"Thank you for trusting us with your insurance needs! We appreciate your business. "
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Team Phoenix

September 2, 2025

5  out of  5
rating by Team Phoenix
"Had to call in to file a claim over my front windshield today. Had the great pleasure of talking to Christy. She helped me figure out everything I need and get on the schedule somewhere to have the windshield replaced no problem but the kindness in her voice and her customer service is unmatched. Super friendly!! You can’t leave your house these days without bumping into someone rude for no reason and Christy was nice enough on the five minute phone call to make up for 100 rude people. Thank you guys for your help. And have a great rest of your day (Mike team Phoenix"
We responded:
"Thank you Mike for your kind words and trust. Christy is that need awesome!!"
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Deanna Brown, MS

August 21, 2025

5  out of  5
rating by Deanna Brown, MS
"Very prompt, friendly and professional. ❤️❤️"
We responded:
"Thank you Deanna! We appreciate trusting us with your insurance needs!"
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Mitchell Sims

August 14, 2025

5  out of  5
rating by Mitchell Sims
"Amazing customer service"
We responded:
"Thank you Mitchell for trusting us with your insurance needs"
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Gary Franklin

August 13, 2025

5  out of  5
rating by Gary Franklin
"I needed hardship assistance and got a call explaining how it works within a short amount of time. The review results don't take long. I'll get that response soon. Thank you Ben for your help and understanding in this matter. State Farm really help its customers and cares about them. I have been with State Farm 4 years now they are easy to talk to and addressing everything important to their customers."
We responded:
"Hi Gary! We are glad to help in any way to assist you. Thank you for allowing us to serve you.."
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David Goodwin

July 19, 2025

5  out of  5
rating by David Goodwin
"I recently changed insurance companies.i have been more than impressed with State Farm. Not only have they saved me money, they have taken the time to talk with me about my coverage and needs. This has led to much better coverage on my vehicles and home at a lower rate and a better understanding of my coverage. Yvonne, Ben and the rest of the staff have shown they are there and willing to help and answer any questions that I have. So far I am extremely happy that I have changed my insurance to them. I've never actually had an insurance company that seemed interested in what my needs were. 5 Stars"
We responded:
"Thank you, David, for your trusting us with your insurance needs. We are happy to help protect you!"
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Mary Allen

June 18, 2025

5  out of  5
rating by Mary Allen
"Jessica was very helpful and patient She went through everything as well as she could from what I was telling her, Hopefully the problem will be resolved within the week:)"
We responded:
"Thank you for your business! "
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Andrew Grace

June 17, 2025

5  out of  5
rating by Andrew Grace
"I've had state farm for years and been through a few different agents, but this agent and his staff are outstanding! They go above and beyond to help out with what they can. I worked with Jessica the past few days getting insurance going on a couple new vehicles and she has been nothing but helpful and great to work with. You can tell she truly cares and is really responsive in getting things done. 10/10 would recommend this agency!"
We responded:
"Thank you Andrew! Jessica is a great team member and is passionate about helping others. We appreciate your business!"
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Bryah Campbell

May 31, 2025

4  out of  5
rating by Bryah Campbell
"I've been with State Farm for a few years now and the service is always timely and friendly. The Drive Safe app merging with the regular app has been super convenient!"
We responded:
"We always love to hear from our customers about their great experiences! Thank you for trusting us with your insurance needs."
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Sherry Britten

May 30, 2025

5  out of  5
rating by Sherry Britten
"I did the online quote, immediately the next business day I received a call from Benjamin. Ben, is very friendly and he is very knowledgeable. We were on the phone for almost an hour. He didn't rush, it was very thorough. He made sure all my questions were answered and I receive the coverage that it is right for my family. The best part, I am saving $3600 a year. That is a big savings. If you have been with your current insurance for awhile and continue to see the premium rising dramatically, definitely shop around. We had been with our other insurance for 7 years. Thank you Benjamin Gritton State Farm!"
We responded:
"Thank you Sherry for trusting us with your insurance needs. We love helping families such as yours!"
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cam Davis

May 28, 2025

5  out of  5
rating by cam Davis
"Amazing service if in bullit county look out !"
We responded:
"Thank you Cam! We appreciate your business!"